Policies and Procedures - Privacy
Privacy Policy
Whois® values your privacy.
Effective on April 6, 2010
This privacy statement describes how Whois Pty.Ltd. collects and uses the personal information you provide on our Web site: www.whois.com.au.
It also describes the choices available to you regarding our use of your personal information and how you can access and update this information.
Whois Pty. Ltd is a licensee of the TRUSTe Privacy Program.
TRUSTe is an independent, organization whose mission is to build user’s trust and confidence in the Internet by promoting the use of fair information practices.
This privacy statement covers the Web site www.whois.com.au.
Because this Web site wants to demonstrate its commitment to your privacy, it has agreed to disclose its information practices and have its privacy practices reviewed for compliance by TRUSTe.
If you have questions or concerns regarding this statement, you should first contact our Privacy Officer at privacy@whois.com.au.
If you do not receive acknowledgement of your inquiry or your inquiry has not been satisfactorily addressed, you should contact TRUSTe at http://watchdog.truste.com/pvr.php?page=complaint&url=
TRUSTe will then serve as a liaison with us to resolve your concerns.
Collection and Use of Personal Information
We collect the following personal information from you:
- Contact Information such as name, email address, mailing address, phone number.
- Billing Information such as credit card number, and billing address.
- Unique Identifiers such as user name, account number, password.
We also collect the following information from you:
- Information about your business such as company name, company size, business type.
- As is true of most Web sites, we automatically gather information about your computer such as your IP address, browser type, referring/exit pages, and operating system.
- Fulfill your order
- Send you an order confirmation
- Assess the needs of your business to determine suitable products
- Send you requested product or service information
- Administer your account
- Respond to your questions and concerns
Information Sharing
We will share your personal information with third parties only in the ways that are described in this privacy statement.
We do not sell your personal information to third parties.
We may provide your personal information to companies that provide services to help us with our business activities such as shipping your order or offering customer service.
These companies are authorized to use your personal information only as necessary to provide these services to us.
We may also disclose your personal information:
- as required by law such as to comply with a subpoena, or similar legal process when we believe in good faith that disclosure is necessary to protect our rights, protect your safety or the safety of others, investigate fraud, or respond to a government request,
- if Whois Pty. Ltd. is involved in a merger, acquisition, or sale of all or a portion of its assets, you will be notified via email and/or a prominent notice on our Web site of any change in ownership or uses of your personal information, as well as any choices you may have regarding your personal information, to any other third party with your prior consent to do so.
Cookies and Other Tracking Technologies
We may use cookies, for example, to keep track of your preferences and profile information.
Cookies are also used to collect general usage and volume statistical information that does not include personal information.
We use another company to place cookies on your computer to collect non-personally identifiable information to compile aggregated statistics for us about visitors to our site.
Domain Registrations in the .au and the WHOIS databases.
When a .au domain name is registered, certain information is collected for use on the WHOIS service. The WHOIS service allows internet users to query a domain name to find out the identity and contact details of the registrant.
The public WHOIS service is a standard feature of domain name systems around the world.
Please see auDA's WHOIS policy at http://www.auda.org.au/policies/auda-2006-06/ which sets out auDA's guidelines on the collection, disclosure and use of WHOIS data.
Web beacons
Our Web pages contain electronic images known as Web beacons (sometimes called single-pixel gifs) and are used along with cookies to compile aggregated statistics to analyze how our site is used and may be used in some of our emails to let us know which emails and links have been opened by recipients.
This allows us to gauge the effectiveness of our customer communications and marketing campaigns.
Links to Other Web Sites
Our Site includes links to other Web sites whose privacy practices may differ from those of Whois Pty. Ltd.
If you submit personal information to any of those sites, your information is governed by their privacy statements.
We encourage you to carefully read the privacy statement of any Web site you visit.
Security
All credit card transactions for domain names(Registrations, Renewals and Transfers), Security Certificates, and Domain Verification products are fulfilled on a secure server with High grade AES-256 256 bit encryption with GeoTrust EVSSL certification.
All credit card transactions for url forwarding, search engine optimisation, adwords management, webhosting, or email based products are fulfilled using the PayPal Australia system, where clients can choose to pay with either a Credit Card or with their PayPal account.
We try to take a balanced and appropriate response to protect against any unauthorized access.
We secure our internet site at whois.com.au with the assistance of the McAfee SECURE program.
We maintain an active program of analysis and adjustment in line with current recognised security practices.
Liveperson
We use the LivePerson interactive chat service to efficiently assist multiple customers simultaneously with domain name and webhosting queries.
In addition we use the service to maintain a visual representation of our website visitors in real time, allowing us to help our clients faster with their queries regarding specific topics.
Correcting and Updating Your Personal Information
To review and update your personal information to ensure it is accurate, please login to your account and ensure your details are up to date, or contact us at (support@whois.com.au)
Notification of Privacy Statement Changes
We may update this privacy statement to reflect changes to our information practices.
If we make any material changes we will notify you by email (sent to the e-mail address specified in your account) or by means of a notice on this Site prior to the change becoming effective, or by means of a notice on our homepage.
We encourage you to periodically review this page for the latest information on our privacy practices.
Contact Information
You can contact us by writing or email us at the addresses below:
Our office is located at:
The Tomorrow Studio.
Level 1/ 193 Wakefield Street.
Adelaide. South Australia 5000.
Please send any mail to:
Whois Pty Ltd.
P.O. Box 946.
Blackwood, South Australia, 5051
Contact us by email at:
Contact us by telephone:
+61 04084 94647
